Everything you need to know before, during, and after your stay. We aim to be straightforward — please read before enquiring so we can get your booking confirmed quickly.
Last updated: April 2026
01 — Cancellation & Refunds
We operate a Moderate cancellation policy, consistent with our Airbnb listings.
Refund processing: Approved refunds are returned to your original payment method within 5–10 business days of the cancellation being confirmed by us.
Exceptional circumstances: We handle genuine emergencies (serious illness, bereavement, natural disasters) with compassion and on a case-by-case basis. Please contact us as early as possible if your situation changes unexpectedly.
If we cancel: In the very unlikely event that we need to cancel your confirmed booking, you will receive a full refund of all amounts paid, and we will do our best to help you find alternative accommodation in the Raglan area.
02 — Booking & Payment
Bookings via Airbnb or Booking.com are governed by the respective platform's payment and cancellation terms, which may differ slightly from the above. The policies on this page apply to direct bookings made through our website enquiry form.
03 — Arrival & Departure
Early check-in or late check-out may be available depending on the booking schedule. Please ask us in advance — we'll do our best to accommodate where we can. We cannot guarantee early access or late departure without prior confirmation.
On arrival, you'll find full instructions in your check-in email. Please don't hesitate to call or message us if you have any trouble accessing the property.
04 — House Rules
Breach of house rules — particularly exceeding guest limits, causing disturbance during quiet hours, or holding unauthorised events — may result in forfeiture of the security bond and/or early termination of the stay without refund.
05 — Guest Capacity
| Listing | Max Guests | Bedrooms | Notes |
|---|---|---|---|
| The Cottage | 2 | 1 bedroom · 1 bath | A peaceful couples retreat. Strictly 2 guests maximum. |
| The Homestead | 6 | 3 bedrooms · 1 bath | King master, queen, and kids' bunk room. Maximum 6 guests. |
| Homestead & Cottage | 8+ | 4 bedrooms · 2 baths | Standard maximum is 8 guests. Groups larger than 8 are welcome to enquire — we'll consider requests on a case-by-case basis. |
Guest numbers above the listed maximums must be approved by us in writing prior to arrival. Unapproved additional guests may result in bond forfeiture and/or termination of the booking.
06 — Privacy
When you submit an enquiry through our website, we collect your name, email address, phone number (if provided), and the details of your enquiry. This information is used solely to respond to your booking request and manage your stay.
We do not sell, share, or pass your personal information to third parties for marketing purposes. Your details may be stored in our booking management system and email inbox, both of which are protected by appropriate security measures.
If you book through a third-party platform such as Airbnb or Booking.com, that platform's privacy policy also applies to your information. Please refer to those platforms' terms directly.
You may request access to, correction of, or deletion of your personal information at any time by contacting us directly at the email address on our website. We comply with the New Zealand Privacy Act 2020.
We're happy to clarify anything before you book. Get in touch and we'll respond within the hour.